Refund policy

At Fenuru, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward 14-day return policy for refunds.

Eligibility for Returns:

• Items must be returned within 14 days from the date of delivery.

• Products must be in their original condition: unworn, unwashed, undamaged, and with all original tags attached.

• Items marked as final sale, custom-made products, and gift cards are not eligible for return.

Return Process:

1. Initiate Your Return: Contact our team at Fenuru.us@gmail.com to request a return authorization and instructions.

2. Prepare Your Items: Ensure the items are securely packaged and include a copy of your order confirmation.

3. Ship Your Return: Send your package using a trackable shipping method to the address provided in the return instructions. Please note, customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

• Upon receiving and inspecting the returned items, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used at checkout.

• Please note that shipping charges are non-refundable unless the return is due to our error.

For further assistance, feel free to reach out to us at Fenuru.us@gmail.com. We are here to ensure your experience with Fenuru is exceptional.